Press Release

Issued by Dassault Aviation.

July 12, 2013

Dassault Falcon recently launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The Falcon customer service app offers instant touch-call features for AOG hotlines, the technical center, spares, and field service as well as service center location search and Falcon pilot contacts.

“This is a handy 'go-to' reference for our customers,” said Jacques Chauvet, senior vice president of customer service for Dassault Falcon. “Modeled after our customer services guide, the information included in the app offers quick access for rapid solutions in any situation and provides a fairly comprehensive view of contacts for our worldwide organization.”

The app was designed to be flexible and adaptive to operators' needs. Once downloaded, most of the data is available whether the user is on or off-line, so users don't have to depend on cell tower signals or internet service in order to retrieve data.

The app is compatible with the iPhone®, iPad® and Android™ phones and tablets and will be updated on a regular basis. A later version will include geo-location features for field service coverage and contacts and will be compatible for use with Windows® phones and tablets. Depending on users' device settings, updates will be available automatically via a user alert.

The app is available through iTunes for Apple iOS users and through Google Play for Android users.