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Business Air News Bulletin
Business Air News Bulletin

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Dassault Aviation

Press Release

Issued by Dassault Aviation.

October 10, 2011

Dassault Falcon expands support efforts in Asia with dedicated customer service director

Dassault Falcon has appointed Kathy Liu (Li Ying Liu) as Director of Customer Service for the entire Asia-Pacific area, a new role that addresses the increasing growth and transient traffic of the Falcon fleet in the region. Liu will work with Falcon operators and Dassault Falcon personnel to ensure the highest levels of customer service and satisfaction and further expand the service and support infrastructure throughout China and neighboring countries.

"As the Falcon fleet expands in Asia and the number of Falcons transiting the region continues to grow, we saw the need to have a dedicated senior customer service leader to ensure that we are meeting and exceeding the needs of our customers," said Geoff Chick, Senior Director of Customer Service for the Western Hemisphere. "For many of our customers in Asia, this is their first time operating business aircraft, and we want to make sure the transition is as smooth as possible. Kathy's expertise will ensure our support expansion plans are tailored to reflect the operational needs of our customers in the region."

Liu is a local Chinese citizen with nearly 20 years of experience in the Chinese aircraft maintenance and operations community. Her experience and understanding and respect for the culture will be a great asset in assisting Chinese buyers as the market develops, according to Chick.

In addition to being a focal point for the overall relationship with Falcon operators in the region, Liu also will support the coordination and future growth of Dassault's front-line technical personnel, spares distribution centers, Authorized Service Centers and other partners in the region to maximize efficient support for Falcon operators.

Liu has additional experience in engineering and business jet operations, including Falcon aircraft. Her career in aviation includes a well-rounded background in quality control, ISO procedures, and regulatory requirements for multiple airworthiness authorities, including the CAAC, FAA and EASA.

Liu will report to Geoff Chick.