Press Release

Issued by Web Manuals.

May 29, 2018

Web Manuals International AB, is launching an online portal that gives operators an instant overview of every aspect of their digital documentation management system, from document revision status to support and training requests, providing the means to drive regulatory compliance through their organizations.

The customer portal dashboard gives an editor a graphical overview of their entire Web Manuals portfolio. This includes details on the number of users, documents and new revisions made or time spent on each page. Current customer service tickets, invoices and the help centre can be easily viewed, providing speedy and instant access to a range of training and support options.

Training is a huge focus for the customer portal, with options to advance to a Web Manuals instructor or advisor, which allows the individual to be able to train or run workshops for others in their company.

The company's training programme, Web Manuals Academy, offers customers a range of online training with the Web Manuals team, as well as self-learning through videos and online resources, or in-person training at any of the Web Manuals offices. The customer portal enables editors to request and enroll on available training and see their team's certification progression towards earning their 'Web Manuals Wings'.

As well as a customer portal, Web Manuals has also launched an online store, allowing potential new customers to instantly begin a trial of Web Manuals on a self-service basis, only engaging with Web Manuals staff when ready to discuss a full implementation.

Martin Lidgard, CEO and founder of Web Manuals says: “With a focus on customer service and training, our new customer portal is ideally suited for small operators, or a department within a larger operator, yet still provides an additional touch point for our larger clients. Our aim is to make the transition to Web Manuals as seamless as possible, and with the new online store and customer portal, users can get started straight away.”

The customer portal is another way that Web Manuals is supporting its growing global customer base. With over 150 customers located around the world, Web Manuals has become the world standard for digital documentation.