Press Release

Issued by Dassault Aviation.

April 15, 2013

Dassault Falcon is positioned to offer industry leading customer support services for Falcon business jet operators throughout China with its new subsidiary 'Dassault Falcon Business Services (Beijing) Co. Ltd.' This subsidiary has allowed additional employees, a higher level of investment and represents an increased dedication to providing the highest level of customer service within China.

“Dassault Falcon Jet has been at the forefront of customer service in China and our new subsidiary allows us to continue our expansion and service offerings,” said Kathy Liu, Director of Customer Service for Asia. “Many more Falcons will be delivered in China in the coming years and the transient traffic from all around the world continues to increase. Our efforts and our presence will continue to grow.”

Dassault Falcon Chinese Subsidiary

The new Chinese subsidiary has allowed Dassault Falcon Jet to establish a regional Customer Service headquarters in Beijing, China which is scheduled to start operations on June 1, 2013. Lead by Kathy Liu, the office will be staffed by local specialists experienced in receiving and processing spare parts orders, warranty and FalconCare claims. The office will also oversee four Field Technical Representatives that are based in Greater China. Additionally, two rated Falcon pilots are based in Beijing to provide jump-seat support to new and existing Falcon customers A third pilot will join in 2013.

Unique Approach to Service Centers

In partnership with Shanghai Hawker Pacific, Dassault Falcon Aircraft Services – China was launched in Shanghai in September of 2012. This unique dedicated program plays a critical role with the Falcon fleet that continues to increase in China and Asia.

Dassault Falcon Aircraft Services – China is located at Hongqiao International Airport. The specialized unit is staffed by a group of Falcon technicians who average over 10 years of experience on Falcon business jets and are well trained to work on Falcon 7X, Falcon 2000 EASy and Falcon 900 EASy models. Work on line maintenance, AOG support, troubleshooting and component replacement can be performed.

The team brings extensive, hands-on Falcon maintenance experience to Shanghai Hawker Pacific's world-class facilities. The dedicated unit also provides an opportunity to transfer significant knowledge and maintenance experience to Chinese maintenance engineers in this developing market.

“Falcon customers experienced an instant increase in the level of Falcon maintenance experience in China as well as the increased Falcon knowledge that only Dassault, as the aircraft manufacturer, can provide when this program was launched,” said Liu. 

High Level of Falcon Spares

Dassault Falcon Jet and Aerospace Products International (API), expanded their logistics services agreement recently to support Dassault Falcon customers operating in China, Hong Kong and Macau. The inventory in China, recently increased four-fold to $4 million in Falcon spare parts, is located in Shanghai with another $15 million located at a larger facility in Singapore.

API's Shanghai Distribution Center provides parts logistics services for all Falcon needs, including AOG events, in China and surrounding markets. API stocks spare parts in their bonded warehouse and provides import and export services, customs clearance and parts dispatch into China and surrounding countries to meet the demand. 

Falcon Business Jets Ideal for Chinese Market

The Dassault Falcon product range includes four large-cabin models: the Falcon 7X and Falcon 900LX and the twin-jet Falcon 2000S and the new Falcon 2000LXS which was introduced at the NBAA Convention in October, 2012. These models share a number of common features, including, large and comfortable cabin interiors, efficient and economical performance and advanced technology derived from Dassault's military experience. Dassault introduced the Falcon 2000S into the super mid-size category as an entry level option to the Falcon family offering outstanding performance, a luxurious, roomy interior and ultra-low operating costs for a price tag comparable to the smaller models featured by its competitors.