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Business Air News Bulletin
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Bombardier Aviation

Press Release

Issued by Bombardier Aviation.

May 18, 2011

Bombardier Aerospace releases annual aircraft market forecasts

Today, Bombardier Aerospace released its annual aircraft market forecasts for the business and commercial aircraft markets. While both business and commercial aircraft were affected by the recession, business aircraft industry indicators are trending upwards, and the commercial aircraft market is seeing the beginning of a market recovery. China, India and other developing regions are leading the global industry recovery and are expected to capture an increasingly important share of industry orders in both the business and commercial aircraft markets. “In 2011, we mark our 25th anniversary in the aerospace industry, and innovation has been a key driver of our successes during the last quarter century,” said Guy C. Hachey, President and Chief Operating Officer, Bombardier Aerospace. “We are confident in our future, and as the market continues to recover, we are building on our strong commitment to innovation and reinforcing our leadership position in commercial and business aviation.” “Maintaining our focus on new product development, such as the Learjet 85 and CSeries aircraft, the Global Vision flight deck, and the recently launched Global 7000 and Global 8000 business jets, and successfully delivering products that meet the needs of our customers, such as the CRJ1000 NextGen aircraft, will help us emerge from the recession at the forefront of our industry,” said Mairead Lavery, Vice President, Strategy, Business Development and Structured Finance, Bombardier Aerospace. Business Aircraft Market Forecast For the 20-year period from 2011 to 2030, the Bombardier Business Aircraft Market Forecast predicts a return to sustained growth in business aviation, with business jet manufacturers delivering a total of 24,000 business jets in all segments in which Bombardier competes*, representing total revenues of approximately $626 billion** for the industry. For the 10-year period spanning 2011 to 2020, 10,000 deliveries worth $260 billion are anticipated, and 14,000 deliveries worth $366 billion are anticipated in the 10-year period from 2021 to 2030. The business aircraft industry’s improving book-to-bill ratio is a positive signal that the market has turned the corner and is gaining momentum. While industry deliveries are not expected to improve significantly in 2011, key indicators are showing an upward trend, and it is expected that business aircraft deliveries will continue to grow in 2012. In addition, with a widening customer base for business aircraft – especially in high-growth economies – Bombardier anticipates that North America, Europe and China will be the three most active markets going forward and will generate the most revenues over the next 20 years. In an increasingly competitive market, Bombardier maintained its market leadership through the initial phases of the business jet market recovery, with 107 net orders for the fiscal year ended January 31, 2011 – more than any of its competitors. On this positive note, Bombardier will maintain its focus on strengthening its market leadership position by continuing to invest in its new programs: the Learjet 85, Global 7000 and Global 8000 aircraft and the Global Vision flight deck. With its strong product line, dedication to providing superior customer support and continued vision in product development, Bombardier plans to benefit from the expected long-term market growth and to continue to lead the way in business aviation.

Bombardier Customer Services Provides an Amazing Customer Experience Bombardier’s industry-leading, comprehensive portfolio of business and commercial aircraft and customer services, paired with its focus on delivering an amazing customer experience, are fundamental components in its drive to exceed the high standards of its business and commercial aircraft customers, and are the conduits through which it will continue to expand its growth. Aspiring to be the leader in customer satisfaction within the aviation services market, Bombardier Customer Services (BCS) is putting its customers first and raising the bar in the crucial sector of aircraft service and support. To this end, BCS has established a new industry standard for customer support excellence. This includes plans to improve No Fault Found (NFF) parts – an industry-leading parts satisfaction guarantee – and the expansion of Bombardier’s PartsExpress service to the Middle East. As well, the Company will be boosting capability and capacity at its wholly owned Schiphol Service Centre in Amsterdam and augmenting its Aircraft-On-Ground (AOG) support in Europe. In addition, as Bombardier continues to implement its worldwide customer support expansion strategy, it recently announced a major ramp-up of its aftermarket services in China with the establishment of a new Regional Support Office and parts depot in Hong Kong, a new Line Maintenance Facility in Jinan, and a new Director of Business Development based in Beijing. The Company also recently boosted its service network in Latin America.